Cancellation Policy
Last updated: April 2026
PulseTrip operates a no-cancellation model for drivers — once you're confirmed, your driver will show up. Customer cancellations are permitted subject to the refund schedule below. The earlier you cancel, the higher your refund.
Refund schedule
| Time before pickup | Refund |
|---|---|
| More than 48 hours before pickup | 100% refund |
| 24 to 48 hours before pickup | 75% refund |
| 12 to 24 hours before pickup | 50% refund |
| 4 to 12 hours before pickup | 25% refund |
| Less than 4 hours before pickup | 0% refund |
Refund by payment plan
How the refund is split between your advance and balance payment depends on what you paid.
| Payment plan | Advance refund | Balance refund |
|---|---|---|
| Full payment (100%) | % | % |
| Majority paid (50 to 99%) | % | % |
| Advance only (less than 50%) | % | % |
Important notes
- Refunds are processed to the original payment method within 5–7 business days.
- Bookings cancelled by PulseTrip (rare, due to operational issues) will receive 100% refund.
- No-shows (customer not present at pickup) are treated as last-minute cancellations — no refund.
- Date/time changes to an existing booking are subject to availability and may incur a fare difference.
- Coupon discounts are not refunded as part of the cancellation amount.
- To cancel a booking, go to My Bookings → select booking → Cancel booking.
Questions? Email contact@pulsetrip.in or call us — we're available 24×7.